Business Growth Articles · strategic vision · systems

And now to rate your business…

Business leaders

In reply to my post about “good leaders” yesterday I received this modified version by Roy Chambers:

Roy Chambers • “Exactly John, and I think that we can also apply this to businesses. If a business is a leader it meets many criteria on your checklist, especially trust. We buy brands that we trust and work with businesses that do what they say.

I want to rewrite your check list into a business leadership checklist (i will only do a couple now)”

Leader checklist rewritten as a business checklist:

 My business has the knowledge, skills, people and partnerships to fulfil the contracts it seeks

 We work systematically using processes (workflows) to meet the client’s needs.

My business doesn’t just sell a product or even a solution, but fits into a bigger picture of the client, a picture that I understand.

 We use our own products to add value to our business as an example to our clients

 I am concious of the real gains we are able to deliver to clients and regularly seek feedback from clients to learn about how we are helping them meet their KPIs

 We deal with all clients in a professional manner including dealing with difficult clients in a clear, professional and consistent manner.

 We seek feedback from customers and routinely incorporate that into our product and service delivery.

 As a business we are focus on continual improve of both the product and our customer service.

 I like dealing with clients and have a good relationship with our clients.

 We believe in going the “extra step” with clients.

 As a business, our true value is the difference we have made to our clients.
“If anyone would ask me if we achieve these things in our business (http://www.flowbiz.com.au, http://www.workflowconnect.com) then to be honest, the answer is no, because leadership is difficult, but for every point listed here we have a strategy or process in place (and also an attitude) where we work on achieving these.” – Roy Chambers

Thanks Roy, great adaptation to make this list work for business’ as a whole.

Enhanced by Zemanta
Advertisements

Please comment on John's article here

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s